Meet FACTS President Scott Spethman


  
March seems like such a long time ago, doesn’t it?
It was a month filled with fear, doubt, and (in case you haven’t heard this word often enough) uncertainty. But I remember feeling one thing in particular: Confidence. I felt confident that the world of education would rise to the challenge and adapt – and that my team would do the same.
I’m incredibly happy to report that my confidence wasn’t unfounded.

Maintaining Communication no Matter What
This was a year of change for education and educators alike. FACTS associates have been working from home since March. Like many others, we’re constantly on video calls and working remotely to support our schools. Our communication channels may have changed, but I’m proud of our associates for stepping up to maintain our level of service for our partner schools. Even though we miss visiting campuses and chatting with clients at conferences and events, we’ve made do. It was our goal to be there for our clients – a constant, comforting presence whenever they needed us.

Addressing Trends and Concerns from the Independent School Community
The education industry shifted drastically in early 2020. FACTS shifted as well. We put an emphasis on helping schools prepare to offer more personalized education. We focused on 1:1 learning, more flexible school models, parent communication – we even built out a COVID-19 resource center that our independent school partners could use throughout the year. Another big focus for us has been addressing the social-emotional needs of students. We’ve reevaluated the ways we (and schools) can communicate with students and families. And we’re doing everything we can to make the process smoother for everyone – like improving our Family App.

FACTS' COVID-19 Resource Center
The Future of FACTS
We’re well-positioned to support the 11,500 schools and three million families we work with, regardless of the status of COVID-19. I’m particularly excited about the enhancements we have planned for our SIS. It’s already very sophisticated, but we’re planning to build it out even more over the next year. On top of that, we’ll be enhancing our Application & Enrollment product, and introducing our new open API to continue supporting the goals of our partner schools. The confidence I had back in March hasn’t wavered – it’s actually gotten stronger. We’ll be ready to help our partners move forward in 2021.

Looking Forward to the Post-COVID Era
Selfishly, I can’t wait to travel back to Chicago for a Portillo’s Italian Beef. (If you haven’t been there, I highly recommend it.) But on a more serious note, I miss having contact with the team and our customers on a regular basis. Human connection is something we all crave – and I’m no exception. Over the past 33 years, much of my career has been spent on the road. For the first time in a long while, I’ve been at home for eight straight months. When it’s safe to do so, I look forward to spending time relaxing with friends, sharing meals with clients, and making new connections.
Share this post:

Comments on " Meet FACTS President Scott Spethman"

Comments 0-5 of 0

Please login to comment